Privacy & Cookie Policy

1. Important Notice

This Privacy Policy describes how Novells Legal Practice obtains and uses your personal data, why we are allowed to do so by law, who has access to your personal data, and what your rights are. Please review it carefully.

We take your privacy seriously and use your personal data as further explained in this Privacy Policy. We are the “controller” of the personal data you provide to us.

You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes. For more information about your rights and how you can exercise them, please see the section “Your rights”.

2. Personal Data We May Collect and Why

Personal data is any information which identifies you personally, whether directly (e.g., your name) or indirectly (e.g., information about your use of our services).

We may collect the following data about you:

• Contact details: Your name, email address, and telephone number so that we can contact you in response to an enquiry you make via our Site or in relation to the legal services that we provide.
• Correspondence: We collect any additional personal data you may provide to us if you contact us by email, letter, telephone, or through our Site.
• Transaction details: We or our third-party providers will collect information relating to transactions you carry out through our Site and for the purposes of fulfilling your requests for services.
• Details of visits to the Site: Details of your visits to our Site, including, but not limited to, traffic data, location data, weblogs, and other communication data, and the resources that you access.

3. Cookies

We collect information about your use of our Site through cookies. Cookies are small information files stored on your computer, tablet, or smartphone that help websites remember who you are and information about your visit.

a. What cookies are used on this Site?

The cookies we use are broadly grouped into the following categories:

• Essential: Some cookies are essential for us to provide a requested service, such as allowing communication between your browser and our Site.
• Analytics: We use analytics cookies (like Google Analytics) to help us understand how users engage with our Site. This helps us improve our website and services.
• User/Functional: We use cookies to improve your experience by remembering your preferences, such as language settings.

b. How can I reject or opt out of receiving cookies?

You may refuse to accept cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Site.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

• To provide you with the legal advice and services you have requested.
• To send you important service communications.
• To track usage of our website to improve user experience.
• To provide and improve customer support.
• To maintain our internal records and improve data accuracy.
• To respond to enquiries, complaints, and disputes.
• To comply with our legal and regulatory obligations, including for fraud prevention.

5. Legal Grounds for Processing

Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. We rely on the following:

• Consent: In certain circumstances, we process your data after obtaining your consent (e.g., for marketing communications).
• Performance of a Contract: It is necessary for us to process your details to provide the legal services you have contracted with us for.
• Legal Obligations: We may use your data to comply with our legal and regulatory obligations.
• Legitimate Interests: It is sometimes necessary for our legitimate interests as a business (e.g., to improve our services, train staff, and ensure effective administration).

6. Who We Share Your Personal Data With

We may provide your personal data to our suppliers and service providers who provide certain business services for us (acting as “processors”). We may also disclose your data to comply with any legal obligation, or to protect the rights, property, or safety of our business. This may include exchanging information with other organisations for fraud protection.

7. How Long We Keep Your Personal Data For

We retain your personal data for no longer than is necessary for the purpose(s) for which it was provided. When determining retention periods, we take into account legal obligations, potential disputes, and guidelines issued by relevant data protection authorities. Otherwise, we securely erase your data when it is no longer needed.

8. Your Rights

You have the following rights regarding your personal data:

Right	What does this mean?
Right to be informed	You have the right to be provided with clear, transparent information about how we use your data.
Right of access	You have the right to obtain access to your personal data that we are processing.
Right to rectification	You are entitled to have your personal data corrected if it is inaccurate or incomplete.
Right to erasure	Also known as ‘the right to be forgotten’, this enables you to request the deletion of your data where there is no compelling reason for us to keep using it.
Right to restrict processing	You have the right to ‘block’ or suppress further use of your personal data in certain circumstances.
Right to object to processing	You have the right to object to us processing your data for our legitimate business interests or for direct marketing.
Right to withdraw consent	If you have given consent, you have the right to withdraw it at any time.

9. How to Contact Us

If you would like to exercise your data protection rights or are unhappy with how we have handled your data, please contact us using the details on our Contact page.

If you’re not satisfied with our response, you can make a complaint to the Information Commissioner’s Office (ICO).

10. Links to Other Websites

Our website may contain hyperlinks to websites owned by third parties. This Privacy Policy does not apply to those other websites. We encourage you to read their privacy statements, as we do not accept any responsibility or liability for their practices.

11. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. We encourage you to check it each time you provide personal data to us.